Refund policy
Refunds and Cancellations
Refunds
1. Eligibility: All Buyers are eligible for a full refund of product and/or service purchased in the VECTRA Shop within seven (7) days of purchase, provided that they have not been able to access/download any of the course content sharing proof that this inability is stemming from the sphere of responsibility of VECTRA.
2. Requesting a refund: To request a refund, please get in touch with VECTRA International at info@vectra-intl.com within seven (7) days of purchase. Please include your name, order number, and reason for requesting a refund in your email.
3. Processing refunds: Refunds will be processed within ten (10) business days of receiving your request. Refunds will be issued to the original payment method.
Cancellations
1. Eligibility: All Buyers are eligible to cancel their enrollment in a product and/or service purchased in the VECTRA Shop at any time.
2. Requesting a cancellation: To cancel your enrollment, please get in touch with us at contact@vectra-intl.com. Please include your name, order number, and cancellation reason in your email.
3. Processing cancellations:
Cancellations will be processed within five (5) working days of receiving your request. If you have already accessed any of the content and/or product and/or service purchased in the VECTRA Shop, you will not be eligible for a refund.
Exceptions
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No refunds or cancellations will be granted to Buyers who have accessed the course content.
- No refunds or cancellations will be granted for Buyers who have purchased and accessed any content and/or product and/or service in the VECTRA Shop as a bundle or recurring subscription.
- No refunds or cancellations will be granted for Buyers who have enrolled or purchased any content and/or product and/or service in the VECTRA Shop that is part of a special promotion or offer.
Waiver
No waiver of any provision of this refund and cancellation policy shall be effective unless in writing and signed by both parties.